Who We Are
Your Customer Experience Solution Center
Proactive Dealer Solutions has partnered with automotive manufacturers and dealers for more than 25 years. Together, we drive teams to higher levels of performance – fuelling profitability and growth with our technology, depth of resources, and industry expertise.
We do this in four steps:
Find and Train the Right People
It’s essential that you find the right people for your organization--that you have the right people on the bus. As BDC Experts, we will teach you the key things to look for when filling positions at your dealership and staffing all roles. Some of the qualifications might not be exactly what you think they are, but we’ve cracked the code. Getting the right people in the right positions is essential.
And then comes training. You can have the best people with the most experience, but if they’re not trained on how you do business, how you operate, then you’re setting them up for failure. We also believe that there are some things we can teach you about the process of teaching them--things that will take a good employee to a great employee. All you need is a little hands-on expertise.
Build a Winning Culture
A company is nothing without a winning culture. The culture of a company will determine whether or not employees are devoted and willing to go the extra mile, or whether they’re watching the clock anxious to get out of there. There’s more to company culture than snacks in the breakroom and holiday parties--it’s all about attitude and the vibrancy that people bring to work with them each day. Don’t think of culture as games and activities; think of culture as the intangible element that permeates your entire organization. A winning culture is a culture that cares about their work, that cares about their customers, that cares about fellow employees. And it starts from the top down, leading by example. Not sure how to instill that culture? Our BDC is here to help.
Implement and Reinforce Lead Management
Many dealerships don’t even have lead management techniques or software. They rely on customers to walk in the door every morning and ask to see a car. There’s so much more that your salespeople can be doing than sitting in the showroom, anxious for the next eager customer.
A lead management system is a system that tracks potential buyers, that ranks and prioritises them, and that alerts you to when they’re likely to make the decision to buy. Lead management isn’t the easiest thing to master, but we’re the experts and we’re ready to teach you how to do it, and then reinforce it with your employees. Lead management should be part of every employee’s job--they just have to know how.
Establish and Strengthen Core Business Development Processes
To grow your business you need to think in broad terms, while keeping a tight rein on the details. No one ever grew a business by just sitting around and waiting for people to walk in. There’s more to it than that. There are processes that make you better at what your company is good at, that fix what your company struggles with, and that elevates you to the next level, whether that’s gaining the largest market share in your region or expanding into different areas. We want to help you succeed at what you do best while giving you the tools to take things to the next level.