The leading BDC Training & Performance Tool

BDC Central

BDC Central is the only comprehensive end-to-end solution to TRAIN, MONITOR, SUPPORT and DEVELOP your staff, so they book more appointments and close more deals.

Our Partners

Transform your business today with the industry’s leading BDC management tool

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See what BDC Central can do for your business
Frank Moody Headshot

“BDC Central has allowed us to increase our sales by 28% and service by 24% just by getting our staff certified on Biz Dev U. And, with reinforcement training from the real-time coaching alerts, we’ve been able to keep our staff performing at this level.”

~ Frank Moody, General Manager, Courtesy Chevrolet

Rick Finney Headshot

"BDC Central allows us to run our business development initiative in real-time. Not only does it monitor and train our staff but alerts managers automatically of anything they need to take action on so that all our customers receive exceptional customer service."

~ Rick Finney, Director of Service, DeNooyer Chevrolet

Jason Pappas Headshot

"BDC Central has taken our business development initiative to the next level by ensuring every lead is handled correctly and followed-up with. We could not live without the Coaching Alerts, Missed Opportunity Alerts and the ongoing support from our Success Manager."

~ Jason Pappas, Executive GM Copeland Automotive

Omar Rodriguez Headshot

"BDC Central is like having your own virtual coach that manages your business development initiative. It has helped us take our under-performing BDC to another level. Our sales have increased from 150 to now over 300."

~ Omar Rodriguez, Managing Partner, Carl Black Chevy Buick GMC of Orlando

bdc underperfoming

Is Your BDC or Business Development Initiative Underperforming?

Are your reps calling 100 customers?

Do they have the skills and confidence to build customer relationships?

Booking at least 8 sales or 40 service appointments per day?

Are they prepared to create and drive traffic on a daily basis?

Are your customer satisfaction scores where you want them to be?

Most BDCS Fail or Underperform Because of:

Lack of training

Lack of accountability

Lack of expectations

BDC Central optimizes your people, process and accountability, so they can:

Service More Leads

Set More Appointments

Close More Deals

A Complete CX Solution

Discover some of BDC Central’s Features:
bdc activity tracking
Staff Activity & Performance Tracking
bdc appointment goals
Agent Goal Setting & Tracking
bdc bonuses, bdc payplans, bdc pay plans
Bonus Tracking
bdc internet shops, internet mystery shops, bdc secret shops
Internet Mystery Shops
online automobile course online training online bdc training online salespeople training
Online University
dealership call recording
Inbound Call Tracking
dealership call phone monitoring
Call Monitoring & Scoring
dealership coaches dealership coaching
Coaching Alerts
missed opportunity alerts
Missed Opportunity Alerts
dealership reporting dealer group reporting
Enterprise Reporting
BDC tracker BDC activity reports

BDC Tracker

You can’t manage what you can’t measure.

Automatically tracks and monitors staff’s activity and performance
Holds your team accountable and ensures they meet daily expectations
Easy to understand performance metrics makes it easy to effectively manage your team and keep them focused on booking appointments
Actionable Reports Available Anytime, Anywhere

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BDC Mentor

A Dedicated Success Manager is with you Every Step of the Way.

From onboarding, process implementation and reinforcement, to interpretation of metrics, identifying areas of opportunity, coaching the BDM and BDR’s, and ongoing evaluation, the Account Manager is a dealership’s personal coach each step of the way.

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Woman doing BDC coaching
Woman Looking at BDC Central Report

Call Tracking & Monitoring

BDC Central uses Artificial Intelligence to automatically track, record and analyze every inbound call to:

Identify top performing lead sources so you can generate more of them
Monitor how well your staff is handling those expensive lead opportunities
Stop wasting money on advertising sources that don’t drive quality traffic
Save more deals with our Missed Opportunity alerts to managers

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Biz Dev University

Let Biz Dev U manage your training, so you can manage selling and servicing more vehicles. Biz Dev U is the most extensive online business development training program for automotive sales and service opportunities available today!

Curriculums and Certification for every role at the dealership
Sales & Service
Over 300+ modules and activities
On demand 24/7/365

Learn More →
Woman Using Online BDC Training on a Computer
BDC Central Tracker

Internet Mystery Shop

Do you know what your employees are saying to your customers?

Improve client communication, increase appointment ratios and drive more traffic to your dealership by improving your staff’s technique.
Refine your Internet lead follow-up process
Evaluate and improve the effectiveness of your staff’s communication with clients
Our coaches provide your staff detailed feedback and coaching on areas of improvement

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Business Development Index (BDI)®

BDC Central’s Business Development Index (BDI)® is the automotive industry’s standard for evaluating the performance of an organization’s business development initiative.

Your BDI is based on your P.A.S.T – Performance. Activity. Skill. Training.
What’s your BDI?

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Business Development BDC Performance Chart on Tablet

We Play Well With Others

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