Our Sales MasterClass program is three and a half days for sales staff and a weeklong workshop for mid-level managers. The program is designed to provide attendees with the skills and tactics they need to create a differentiated customer experience that results in loyalty and spend. This intensive, highly interactive, program brings both the “how” and the real world into the training room and emphasizes active skills training exercises and skills application.
In a world where customers are quickly won or lost based on their experience in trying to contact and conduct business, providing an exceptional experience at every touchpoint is critical. Our Service MasterClass program is three and a half days for service representatives and a weeklong workshop for mid-level managers. The program is designed on the foundation of proven tactics and skills that create a world-class experience where customers feel valued and loyalty increases. This intensive, highly interactive program bring both the "how" and the real world into the training room and emphasizes active skills training exercises and practical application.
Digital Retailing Strategy Workshop
Digital Retailing Strategy Workshop is an intensive, highly interactive program that combines customer experience principles and digital retailing best practices with practical application and hands-on-learning. The workshop provides attendees with a digital retailing blueprint and skills training that can be implemented at your dealership and is based on proven results from some of the largest dealer groups. Facilitated by experienced automotive business development leaders and digital retailing experts, this workshop combines theory and market trends with face-to-face collaboration and skills practice.