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Virtual BDC, service bdc logo

Virtual BDC For Service

We drive your service absorption & profitability by booking service appointments on your dealership’s behalf.

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A Perfect Extension to your Service Drive

Our automotive call center allows your dealership staff to spend more time with customers in the drive increasing profitability and CX.
increase service business
Increase service business 15%
increase customer retention
Increase customer retention
increase service customer loyalty
Drive service customer engagement and loyalty
maximize shop capacity
Increase market share and maximize shop capacity
service clock stopper
Improve response times/stop the clocks
streamline bdc follow-up
Streamline BDC follow-up without the cost of running a BDC

Our Partners

Outsource your call campaigns to us and receive focused, dedicated, and highly-trained specialists who manage your customer communications and improve retention and profitability for your dealership.

We Are the BDC Experts

The Challenge



For most dealerships, dealer groups, and OEMs, customer experience (CX) is, more than ever, the key differentiating factor in market competition, as well as market retention and customer loyalty. Today’s service customers are won or lost based on their experience communicating with the dealership. Yet service drives today remain overwhelmed with balancing the handling of the phones and attending to the customers in the drive, risking multiple customer experience fail points. With 40% of inbound calls being fresh service leads, dealers can no longer ignore the fact that a third of those calls are lost, dropped, or abandoned. Even when the calls are answered, service advisors are rarely equipped to properly verify/capture multiple contact information, appointments are rarely offered and set to fill shop capacity, and additional services are rarely offered.

More dealers and OEMs today have recognized the need for a new contact point between the dealership’s service department and the customer to improve or enhance satisfaction for both customers as well as service lane staff. Done well, this new point of contact - often referred to as the BDC or Customer Care Department - combines inbound call handling with targeted outbound campaigns to drive service absorption and profitability. The problem is that it’s rarely done well - activity rates are low or unmanaged, BDC agents are untrained and unmotivated, turnover rates are high, and return on investment lacks any real context.

Our Transparent Results

outbound lead to appointment rate
10%
Outbound Lead-to-Appt Rate
average revenue per repair order
$282
Avg Revenue per RO
maximize service ROI, close service leads
11X
Avg ROI
outbound lead to appointment rate
89%
Inbound Service Call
Appointment Rate
average revenue per repair order
$130k
Increase in Monthly
Service Revenue
bdc appointment show rate
$12-13k
Monthly Savings Over
In-House BDC

Introduction of the
Automotive Call Center

More dealers and OEMs today have recognized the need for a new contact point between the dealership’s service department and the customer to improve or enhance satisfaction for both customers as well as service lane staff. Done well, this new point of contact - often referred to as the BDC or Customer Care Department - combines inbound call handling with targeted outbound campaigns to drive service absorption and profitability. The problem is that it’s rarely done well - activity rates are low or unmanaged, BDC agents are untrained and unmotivated, turnover rates are high, and return on investment lacks any real context.

bdc coaching
phone call tracking, car sales phone scripts bdc phone training
How The vBDC Helps

Proactive Dealer Solutions adopted the CCaaS (contact center as a service) model aimed at improving Customer Experience by providing dealers with the option to enroll in the Virtual Business Development Center (vBDC) for Service to manage inbound and outbound service call campaigns. For dealers who do not have a fully effective in-house department, the list of benefits of the vBDC is extensive, including fast deployment, reduced overhead costs, scalability, and sustainability. Our dealers can elect to pair Inbound Service Call packages to handle all inbound calls or overflow only as well as executing outbound vBDC call campaigns, like first service and customer retention that maximize capacity and fill the drive with the work they need.

We help dealers build customer and brand loyalty through a service retention strategy that provides a great customer experience (CX)

See it In Action
Proactive's BDC David Kendrick Service and Parts Director, Ron Westphal Chevrlet service

“With Proactive’s vBDC, we’re able to fully load our lanes without the cost of a BDC and have increased profitability and CSI”

~ David Kendrick, Service & Parts Director, Ron Westphal Chevrolet

“Great program. Proactive filled our drive with happy recall customers that will surely increase our CSI. Our team has more time to focus on customers in-store."

~ Andrew Long, General Manager, Bennett Chevrolet

“Working with Proactive Dealer Solutions' Virtual BDC for Service has made a significant difference to our business. Their team works with me on the customers and campaigns that I want to target and tailor to my monthly budget so that I can bring in the kind of appointments I need. We have seen a significant increase in maintenance retention and an ROI  dollars spent which has been pretty remarkable!"

~ Anthony Lockwood, COO, Motorcycles of Manchester

“I want to thank Proactive Dealer Solutions for another successful training session. What you do for our store is remarkable. The store’s MOJO always rises when the performance coaches are onsite! The motivation and training that they provide is outstanding as our appointments and sales always increase when they are in the store. I think the best compliment that I can offer is this: our managers look forward to their presence!”

~ Pete Ganis, Dealer, Alice Chevrolet

Service Tools We Support

We Support All Service Scheduling Tools in our Virtual Business Development Center

But Don’t Just Take Our Word For It!

Outsource your call campaigns to us and receive focused, dedicated, and highly trained specialists who manage your customer communications and improve retention and profitability for your dealership.
Bush Case STudyGM Case STudy

Starting at $395/mo

Ready To Get Started?
To get started call (800) 486-9197 to talk with a BDC Expert

Ready To Take The Next Step?

CALL US AT
1.800.265.1855
- OR -
CONTACT US