Training for Lead Management

Build the structure, control and accountability for financial success

Learn the Business Insights Fueling the Top Dealer Groups

The buying process is ever-changing, in turn the way dealerships manage their leads must also change. Today’s buyer controls what brands and products they want to see more of and to survive in a competitive marketplace, dealerships must cater to their needs by aligning lead management activities and communications with customer expectations.
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How We Help Dealers With Lead Management

onsite dealership training roundtable

In-Dealership Training

Great Experiences for Customers Begin with Great People and Processes.

Move Beyond One-Size-Fits-All. Every BDC is unique, which means you need a customized program led by industry experts who understand the automotive market. Proactive Dealer Solutions provides the knowledge, experience, and applications to advance your dealership forward. We work with clients to design and implement an onsite training and consulting solution to meet their specific goals. Develop your team and better manage your leads with immersive, hands-on training where employees can practice essential skills taught by a BDC Expert, and managers can review performance standard to provide real-time, ongoing coaching.

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Call Management Software

Build Better Caller Experiences

Turn data into insights and insights into ROI. CallerCX helps your dealership connect and convert more calls by reducing the number of failed calls and equipping staff with the skills to book more appointments.

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CallerCX fix the phones reporting analysis of missed sales opportunities and failed calls
virtual BDC handles inbound service scheduling calls and outbound service campaign calls like automotive recalls, declined maintenance scripts, and dealer maintenance notifications

Virtual BDC

Make Every Customer Communication Count

Let our virtual business development center manage your service leads for you. PDS has the experience, people, processes, and most importantly, passion, to be your virtual business development center and positively represent your brand.

Our vBDC allows your dealership staff to spend more time with customers in the drive increasing profitability and CX. Leave the staffing, training, quality control, and day-to-day customer outreach and follow-up calls to us.

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Biz Dev Boot Camp

Full Immersion to Better Lead Management

Biz Dev Boot Camp is an intensive, highly interactive, Train-the-Trainer program that combines customer experience principles with practical application and hands-on-learning to optimize your BDC. The training is designed using methods for how today’s audiences prefer to learn and provides participants with a toolkit of resources to master new skills and sustain the learning. Facilitated by experienced automotive business development leaders, this workshop produces results for attendees that thrive on face-to-face collaboration and skills practice.

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lead management dealership best practices with Lawson Owen at BDC management workshop
BDC key performance indicators, BDC activity reporting, BDC performance reporting displayed on BDC Central dashboard

Staff Performance Software

Better Manage Leads with a Complete Solution

Train, Monitor, Support, and Develop your team, so that they’re managing leads more effectively and aligned with the way today’s buyers want to be communicated with. Our complete solution for BDCs will help you monitor performance and equip employees with essential skills to deliver outstanding customer experiences at every interaction. Build a workforce that is transparent, competent, and engaged with the right knowledge, tools, and training.
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