Let Biz Dev U manage your training, so you can manage selling and servicing more cars..
Get StartedWhat Does Biz Dev University Offer?
Biz Dev U is the most extensive online business development training program for automotive sales and service opportunities available today! With hours of video content and over 300 training modules accessible to train all roles. At Biz Dev U, we work with dealerships to increase their profit margins without increasing their marketing budgets.
We provide the training for all staff to obtain the skill set and best practices necessary to maximize new and existing opportunities. Our course completion testing & certification offers easy tracking on each employee's training progress. Biz Dev U builds top performing business development teams that sell and service more vehicles.
On Demand 24/7
300+ Modules
Sales & Service
Training for Every Role
Testing & Certification
Biz Dev University Designed For
Dealership Management
Maximize your sales and service profits by implementing successful business development strategies and best practices. Biz Dev U will build a great customer experience through skill set training for all roles within the dealership that empowers them to leverage every opportunity.
BDC Manager
Consumers today seek more mobility, flexibility, and value self-service in the moments they choose. Learn to empower your BDC team with a "Serve Don't Sell" mentality, not just closing tactics designed to get them into the store.
Sales Manager
Learn process and strategies to ensure that all sales opportunities are being properly handled, enabling Sales Managers to monitor their staff with ease to ensure profitability and maintain accountability.
Service Manager
Maximize every sales opportunity within your service department and create the best service experience possible without overworking your staff. Our processes and strategies ensure your consumers have an ideal service experience while maintaining productivity goals.
Agent
Develop the skills to master handling leads, reaching more customers, and setting more appointments. Our program will train agents how to master inbound calls, Internet and chat leads through great customer service.
Sales Rep
Develop the skills and confidence to drive more sales and maximize your success. Our program will train salespeople on how to master inbound calls, Internet and chat leads through great customer service that will appoint more leads and close more deals.
Sales Rep
Learn process and strategies to ensure that all sales opportunity are being properly handled, enabling Sales Managers to monitor their staff with ease to ensure profitability and maintain accountability.
Service Advisor
Brand Promise and Customer Experience don't stop on the showroom floor. Transform your service department to address the changing expectations and deliver an exceptional experience in every touchpoint.
Sales Rep
Learn process and strategies to ensure that all sales opportunity are being properly handled, enabling Sales Managers to monitor their staff with ease to ensure profitability and maintain accountability.
Receptionist
Create a great first impression at your dealership. Biz Dev U will teach receptionists tactics on proper phone and floor traffic handling and how to identify the customer’s needs to create an exceptional experience.
Sales Rep
Learn process and strategies to ensure that all sales opportunity are being properly handled, enabling Sales Managers to monitor their staff with ease to ensure profitability and maintain accountability.
Floor Manager
In today's market, managing change is a skill required of most leaders. Improve customer experience and lead management tactics to close more leads.
Sales Rep
Learn process and strategies to ensure that all sales opportunity are being properly handled, enabling Sales Managers to monitor their staff with ease to ensure profitability and maintain accountability.
Internet Manager
The objective of internet management in today's market is to provide the customer with a convenient, transparent experience, allowing them to do more steps of the shopping process online, and speed up the overall buying process.
Sales Rep
Learn process and strategies to ensure that all sales opportunity are being properly handled, enabling Sales Managers to monitor their staff with ease to ensure profitability and maintain accountability.
Marketing Manager
Today's marketing managers must be ready to change quickly to survive and thrive. Set goals for the areas you want to improve, learn how to interpret the results, and align your brand promise with customer experience.
Sales Rep
Learn process and strategies to ensure that all sales opportunity are being properly handled, enabling Sales Managers to monitor their staff with ease to ensure profitability and maintain accountability.
84% of all sales training is lost after 90 days.
Keep your team performing with Biz Dev U.
Course Categories
Our Platform Supercharges Employee Performance and Training Through Digital Learning, Motivation, and Real Time Feedback.
Find and Train the Right People
From there we apply a “right tools, right training” methodology so that dealers can coach and develop employees using a strength-based approach combined with our resources and best practices.
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Phone Skills Mastery
Become an expert at mastering your phone skills, and how to enhance the customer experience, maximize every opportunity and best practices.
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Chat Skills Mastery
Learn the components of a solid chat process with a module dedicated to becoming a master at chat and understanding the logic behind it.
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Text Skills Mastery
A complete training program to teach the skills and theory behind successfully texting prospects in today's market.
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Theory of Appointment Setting
Become a master at appointment setting strategies. Learn same day appointment setting, identifying a solid appointment and using questions to funnel.
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Incoming Calls
Learn how to properly greet and qualify inbound calls while obtaining lead details and also set more appointments.
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Follow Up
Courses on setting an effective follow up process in place and how to handle unappointed, unsold or missed opportunities.
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Generating Leads with Proactive Campaigns
Learn how to generate more leads through stragtegic campaigns as well as theory, mechanics and scripting.
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Handling Objections
Overcome customer concerns and objections and how to handle price, payment/down payment, credit, trade and/or selection rebuttals.
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Floor Management
Trainings cover successful floor process, opportunity identifiers, follow up, management engagement and accountability.
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Internet Response Mastery
Becoming a master handling the communications. Courses are broken out to cover the theory, process, messaging and email.
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Lead A Top Performing Team
Classes that empower managers on proper processes, goals and expectations so the your team understands the importance of success.
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"Biz Dev University has been an absolute asset to our entire team. With a customer care department as big as ours it can get difficult managing the training needs of so many different people so having a tool like Biz Dev U to act as a sort of "training assistant" has been so helpful and the quality of the content is excellent"
~ LeeAnn Gehrs, VP, CEC, Holman Automotive Group
"We increased our sales by 28% and service by 24% just by getting our staff certified on the BDC Training Network. And, with reinforcement training from the real-time coaching alerts, we've been able to keep our staff performing at this level."
~ Frank Moody, General Manager, Courtesy Chevrolet - Louisville, KY
"I am so happy with the training that we have gotten from Proactive's Biz Dev University! Everyone in my store has been certified in the program including, and most importantly, all my managers. Our team better understands lead and process management and how to measure our success better than ever before.”
~ Pat Preston, Dealer Principal, Preston Superstore
Most dealers are losing an average of $150k per month from their staff’s poor technique handling leads.
Give the skills and confidence your staff needs to sell and service more vehicles. Ask a BDC Expert how we can help.
