Live Virtual Training
Engaging, Interactive & Impactful
Elevate your Staff & Increase Dealership Growth with Skills & Management Training from the Experts in Modern Retailing & Customer Experience Excellence
Converting More Customers through a Powerful
& Meaningful Customer Experience
In a world where customers are more engaged in an online buying experience, and are often won or lost based on their perception of that experience, it’s critical to upskill your front-line staff and management with a customer-centric focus.
Our Live Virtual Training (LVT) is a flexible, comprehensive training solution built for automotive dealership staff to help develop the skills needed to succeed in a new post-COVID age of selling vehicles. Your staff will learn modern techniques to truly connect with today’s customers and leave with the confidence to apply these techniques, as well as the tools to implement and reinforce the training back at the dealership. It’s the expert-level material you expect from Proactive Dealer Solutions. Courses are designed to be highly engaging, highly interactive and high-impact.
Course Series
We offer a wide range of courses under each series of topics for every skill level, designed for automotive sales and business development professionals and leaders who want to accelerate their careers.
Mastering the Services Experience
This series addresses the skills needed to help participants build meaningful relationships with service customers, increasing customer retention and maximizing service or parts department opportunities.
Foundations of Modern Retail Management
This series for mid-level management covers the foundations of managing retail goals and driving the production of sales staff to meet those goals.
Experience Management Fundamentals
This series for mid-level management focuses on developing a team that meets the demands of today’s customers with an exceptional experience at every touchpoint, from online to the phone to the showroom floor.
Leadership Mastery
This series for mid-level management is designed to develop sales leaders who know how to coach and motivate their teams to success while delegating the right responsibilities to the right people.
Mastering the Digital Experience
Employee Performance & Training Platform to train, monitor, support & develop your staff so they can book more appointments & close more deals.
Mastering the Caller Experience
This series covers the essential skills vital to providing a caller experience that keeps customers calling back and maximizing opportunities to build connections over the phone.
Mastering the Showroom Experience
This series is designed to provide the skills to increase productivity, sales, and grosses and teach employees how to use their time more effectively by focusing on what’s important.
Mastering Communication Skills
This series provides a solid foundation in human-centered communication skills, empowering employees at any level or position in your dealership with the confidence, perspective and tools to communicate effectively.
The only thing worse than training your employees and having them leave is not training them and having them stay.
- Henry Ford
Get The Most Out Of Live Virtual Traning
Proactive Dealer Solutions offers 2 levels of Live Virtual Training and multiple training paths for front-line staff and mid-level management.
Live Virtual Staff Training Program
Includes 5 Staff Level Licenses & 1 MasterClass Seat
Your front-line staff is the face of your dealership and represents your brand. The front-line level series offered in LVT focuses on how to serve customers in a rapidly changing landscape, where customer expectations for seamless, personalized experiences are on the rise. The series line-up for staff includes topics such as best practices for maximizing every lead source, communication strategies, and actionable takeaways.
Live Virtual Staff & Management Training Program
Includes 10 Flexible Staff or Management Level Licenses & 5 MasterClass Seats
The mid-level manager that oftentimes is responsible for triggering deals, while also managing dealership operations, communicating goals between departments, and leading the team to success. Historically, these roles are promoted from within and there is little training available to quickly learn the necessary skills. With an all-new customer-centric marketplace, middle manager training is more critical than ever. The LVT Middle Management Series is designed to address the demands of middle managers, helping them to grow the business and lead a team to success. Topics include learning how to set revenue goals, manage production to those numbers, learning how to take escalations and convert more leads, and learning how to direct and delegate tasks to the right people for maximum staff optimization.
Why Choose Proactive Dealer Solutions for Online Training?
Live, engaging, instructor led courses
Small classes (max 25 students) to maximize involvement and interaction
Over 50 courses to choose from for staff & management with flexible schedule
Individualized training – coaching in the moment, chat, whiteboard and polling
Facilitated by industry experts who provide measured feedback
Training is built off of proven techniques used by top dealer groups
Hear What Others Have To Say
"Proactive Dealer Solutions has provided us with the tools and training necessary to close inbound customers at a higher rate than we were achieving before. Instead of spending more money on advertising, we implemented and now consistently manage best practices for our inbound lead sources and have greatly enhanced and expanded our outbound customer-base-driven processes which results in many more deals."
~ Pierre Masse, Business Development Director, Paul Masse Buick GMC
"We started with Proactive in 2019 and since then, we have been able to understand what it takes to build and create better processes that are more efficient and effective. This has also helped to create a better customer experience. Our team is continuing to grow and we're excited to see what our partnership with Proactive Dealers Solution brings in 2021!
~ joe folck, gsm, Hubler Automotive Group
"I absolutely love PDS. I strongly recommend both their sales and service training. I loved having my monthly in store visits with their performance coach. These coaches are the best of the best! Now we have access to the coaches LIVE online any time I need them. I promise you this much, if you follow their playbook and do exactly what they say, your entire dealership will be more profitable!"
~ Scott Miller, BDC Director, Betten Baker Auto Group
Our Virtual Environment Breaks The Mold Of Tradtional Lecture-Based Learning
Researched & Designed for Today’s Learners
Online instructor-led live training has fast outpaced other methods of training delivery. More dealers today have recognized the need for long-term training programs that utilize modern methods and resources to overcome short attention spans, distractions, and unmotivated audiences. Yet, dedicating time to the training necessary to build a customer-centric culture and develop new skills within teams can be a challenge.
Most training is forgotten within 90 days, our training sticks and works
The mid-level manager that oftentimes is responsible for triggering deals, while also managing dealership operations, communicating goals between departments, and leading the team to success. Historically, these roles are promoted from within and there is little training available to quickly learn the necessary skills. With an all-new customer-centric marketplace, middle manager training is more critical than ever. The LVT Middle Management Series is designed to address the demands of middle managers, helping them to grow the business and lead a team to success. Topics include learning how to set revenue goals, manage production to those numbers, learning how to take escalations and convert more leads, and learning how to direct and delegate tasks to the right people for maximum staff optimization.
2-Hour High-Impact Courses
Courses are facilitated multiple times per month on a training platform that encourages and measures audience interaction and participation. Dealers will end up with new-skilled employees equipped to address today’s customers’ expectations for express service, seamless processes, and personalized experiences.
What You Will Get?
To support the retainment, implementation, and continuous improvement of the KSAs acquired, participants are provided with electronic copies of the tools and resources utilized during each course.
Communication Guide
80+ page guide including talk tracks and templates for omni-channel follow-up, campaign management, and objection handling tactics.
Customized Roadmaps
You will create your own blueprints addressing your biggest challenges to improving lead engagement and campaign generation.
Assessment Templates
Self-assessment and performance assessment templates to score email response and evaluate inbound call performance.
DISC Assessment
Your unique behavioral assessment to improve teamwork and understand how different communication styles compare to yours.
Buyer Style Guide
Practice applying the matrix for customer types, how to listen for cues and signals, and the most impactful ways to respond.
Leadership Tools
Props & activities to use in your store at your next staff training meeting that reinforces the skills you have mastered.
Knowledge, Skills & Attitude (KSAs)
KSA attainment and retainment is guaranteed with the use of modern training techniques that foster engagement, practice, and practical application.
Business Goal Fulfillment
A successful training program compliments and contributes to the goals of the dealership. LVT is that training program, producing tangible results.
